Four major marketplaces have made voluntary commitments by signing a “code of conduct” proposed by the European Commission to improve the safety of non-food products sold online. wbd-people.com
The DGCCRF welcomes this initiative and calls on all e-commerce platforms active on the French market to join this voluntary commitment to improving product safety.
The DGCCRF welcomes the initiative of the European Commission of June 25, 2018, which has entered into a partnership with the marketplaces of Alibaba, Amazon, Ebay and Priceminister-Rakuten, four major Internet marketplaces to concretely improve the security of non-food products sold online via their platforms.
A voluntary code of conduct
The initiative of the European Commission and the voluntary commitment of professionals in the sector to respect a code of conduct are necessary to this site use wbd-people.com remedy the security flaws regularly observed in certain products sold online. Going beyond the requirements set by the regulations (see box), this code of conduct recommends a series of concrete actions, such as monitoring platforms on officially recalled products (Rapex notifications or other sources), a maximum response time to reports from the authorities of 48 working hours or full cooperation to directly contact consumers who have purchased a product affected by a recall.
The limits of platform liability
An Internet market place is considered as a content publisher, and as such, law n° 2004-575 of June 24, 2004 for confidence in the digital economy (LCEN) provides that its liability cannot be engaged from when it acts promptly to remove or make inaccessible illegal content as soon as they are reported to it.
The DGCCRF invites all Internet market places active on the French market to join this initiative by signing this voluntary code of conduct to guarantee Internet users safe product offers.
Products that may present risks
The DGCCRF ensures the safety of products regardless of the channel used for their marketing.
In particular, the DGCCRF conducted a survey in the spring of 2018 targeting costume jewelry offered to French consumers on half a dozen marketplaces. For this family of products, the preliminary results indicate that 74% of the products analyzed are dangerous because they contain cadmium, nickel and lead in levels above the regulatory limits.
Faced with the risk presented by these products, the DGCCRF has taken action to have the products recalled and the immediate withdrawal of the advertisements by the market places concerned, asking them to ensure that new offers for these same references do not reappear.
These checks illustrate the importance of the professionals of these marketplaces taking such initiatives in addition to the action of the consumer protection authorities.